Patient & Member Experience
"Healthcare doesn't use the word 'delight' when referencing patient care. But we do."
Shawn Smith
CEO, 1 True Health
In today's trend of healthcare becoming more consumer-centric, people demand more from their healthcare experiences. In the U.S., estimates show that active patient choices can impact more than 60 percent of health care spending.
Healthcare organizations that provide engaged, personalized, skilled and convenient care experiences improve care outcomes and costs.
Carium, a Care Management Platform for virtual care. Within one, rich ecosystem, people engage in their care journey in partnership with their trusted care team.
KNOW ME
Evaluate medication adherence
Understand mindset & behaviors
Evaluate nutritional impact
Survey individuals or cohorts
Monitor critical diagnostics
Identify contextual determinants
SUPPORT ME
Personalize care journeys
Create goals & assess progress
Remind & prompt
Coach behaviors & insights
Educate correctly
Intervene when necessary
ENGAGE ME
Send a text
Conduct a video call
Pop into an in-app chat
Create & send emails
Customize educational content
Schedule appointments
We love patient success stories.
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"I've been using this app since November 2021 and have lost 30 pounds. I absolutely love this app. I just started using other features like tracking my medications. I love every thing this app offers. I will continue using it to keep me on track. I'm at my goal weight now." – Google play store review from Shirley, 5 stars
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"Great aid in trying to improve health and wellness. Collects all of my health information in one place and provides direct communications with my health coach. I am getting healthier with the help of both." – Google Play store review from Buddy, 5 stars
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"I can tell you Carium has one of the best customer support services that I have ever experienced. They literally call you on your phone and walk you through every step of the way to ensure that you're logged in properly. Thank you so much for all your help!" – Google Play store review from Sabine, 5 stars
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"I can contact my doctor with ease" – Google Play store review from Jean, 5 stars
PATIENT & MEMBER
EXPERIENCE
As a complete Virtual Care Management Platform, Carium connects care teams to the people they serve within one, complete ecosystem.
Cultivate, nurture and fertilize engaged, trust-based relationships to support best possible outcomes within a care journey.
Easy Interface for those who are Tech Shy
Robust Interface for those who are Tech Savvy
Patient-Facing App & Care Team Dashboard
Access for Family & Trusted Support Individuals
Bilingual in English & Spanish
Highly regarded Customer Care Team
Supports Personal Agency & Engagement
Patient Experience, Defined
Patient experience is about the totality of experience throughout the entire care journey – before, during and after the delivery of care. It encompasses all interactions with people, processes, policies, communications, actions, and the environment – whether physical or virtual.
Patient experience also includes perceptions – that which is recognized, understood and remembered within the context of values, beliefs, socioeconomic status, gender, cultural background, etc.
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