Remote Patient Monitoring

A collaborative health conversation with two experts on remote patient monitoring

Remote Patient Monitoring (RPM) was already on the verge of mainstream attention, but COVID-19 has dramatically sped up the need for healthcare providers to adopt this and other modes of virtual care. Through RPM, healthcare providers can now care for patients with chronic conditions using technology and devices such as blood pressure cuffs, digital scales, and pulse oximeters — while patients remain in the safety of their homes.

A program from the Center for Medicare and Medicaid Services (CMS) that predates the COVID-19 crisis lets healthcare providers receive $123 in reimbursement for RPM services per eligible patient per month. That revenue makes a dramatic difference in the financial equations of participating healthcare provider organizations, many of which have been hit hard by the pandemic.

From a patient perspective, RPM provides convenience and safety, in addition to a means to stay connected to their care teams in a time of increased isolation.

On Thursday, April 16th we chatted with Lifestyle Medical, a growing primary care practice based in Riverside and Redlands, CA, to understand the real-life benefits and challenges of implementing and operating RPM. CEO Arwin Soetanto and Health Navigator Mariza Lujano shared their experience of setting up an RPM program in late 2019 with a group of their patients, all over the age of 65, and many with previously limited technology skills.


  • What is Remote Patient Monitoring?

  • What kinds of conditions, devices, and patient populations does CMS reimburse for?

  • What are the benefits to the healthcare practice other than direct reimbursement?

  • What is the reimbursement process like?

  • What do patients like most and least about RPM?

  • What do healthcare providers like most and least about RPM?

  • What is your practical advice for setting up or finding a program like this?


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